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Technical Support with German

Posted Date : July 7, 2016

BHH-German

 

 

For our client – a global technological company – we are currently recruiting Technical Support Representatives with German & English for their office in Sofia, Bulgaria. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.

 

Responsibilities:

We require Technical Support Representatives (TSRs) for a variety of client management roles.

These are entry-level positions with opportunities for development in a fast-paced, fast-growing team.

Delivery Assistance Team TSRs are the link between the client and the on-site service organization.

 

  • The core activity involves receipt of customer issues via phone, e-mail or chat, and the creation of hardware or software service requests.
  • Verifying customer requests & entitlement
  • Logging and updating service requests
  • Updating customers on service request progress
  • Updating Field Support Service Representatives on service requests
  • Scheduling field engineer visits to customer sites

 

 

Requirements:

 

  • Excellent command of spoken and written German language
  • Good command of English
  • General IT awareness will be considered an advantage
  • Good MS Office skills are preferred
  • Previous client handling/facing experience is preferred
  • Can involve adhering to a 24×7 shift rotation

 

 

Our client offers:

 

  • Competitive remuneration & benefits
  • A bright, modern, and exciting place to work, with excellent staff facilities
  • Expand skills into a technical carrier as remote technical support specialist
  • Medical plan, insurance, transportation allowance
  • Relocation package for candidates from abroad

 

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

Salary:
Key Skills: BPO, Bulgaria, Deutsch, German, Hardware, IT, IT Helpdesk, ITO, Sofia, Software, Technical Support

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