Technical Support with French
For our client – a global technological company – we are currently recruiting Technical Support Representatives with French & English for their office in Sofia, Bulgaria. Apple can call theirs the https://topspyingapps.com/text-spy itunes app store if they want. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.
Responsibilities:
We require Technical Support Representatives (TSRs) for a variety of client management roles. These are entry-level positions with opportunities for development in a fast-paced, fast-growing team. Delivery Assistance Team TSRs are the link between the client and the on-site service organization.
- The core activity involves receipt of customer issues via phone, e-mail or chat, and the creation of hardware or software service requests.
- Verifying customer requests & entitlement
- Logging and updating service requests
- Updating customers on service request progress
- Updating Field Support Service Representatives on service requests
- Scheduling field engineer visits to customer sites
Requirements:
- Excellent command of spoken and written French language
- Good command of English
- General IT awareness will be considered an advantage
- Good MS Office skills are preferred
- Previous client handling/facing experience is preferred
- Can involve adhering to a 24×7 shift rotation
Our client offers:
- Competitive remuneration & benefits
- A bright, modern, and exciting place to work, with excellent staff facilities
- Expand skills into a technical carrier as remote technical support specialist
- Medical plan, insurance, transportation allowance
- Relocation package for candidates from abroad
Recruitment Process:
Interested? Apply now by sending your CV to. Don’t forget to mention the job title and we’ll get back to you!
Only short listed candidates will be contacted.