For our client – a global technological company – we are currently recruiting Technical Support Representatives with French & English for their office in Sofia, Bulgaria. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.

Responsibilities:

We require Technical Support Representatives (TSRs) for a variety of client management roles.

These are entry-level positions with opportunities for development in a fast-paced, fast-growing team.

Delivery Assistance Team TSRs are the link between the client and the on-site service organization.

• The core activity involves receipt of customer issues via phone, e-mail or chat, and the creation of hardware or software service requests.
• Verifying customer requests & entitlement
• Logging and updating service requests
• Updating customers on service request progress
• Updating Field Support Service Representatives on service requests
• Scheduling field engineer visits to customer sites

Requirements:

• Excellent command of spoken and written French language
• Good command of English
• General IT awareness will be considered an advantage
• Good MS Office skills are preferred
• Previous client handling/facing experience is preferred
• Can involve adhering to a 24×7 shift rotation

Our client offers:

• Competitive remuneration & benefits
• A bright, modern, and exciting place to work, with excellent staff facilities
• Expand skills into a technical carrier as remote technical support specialist
• Medical plan, insurance, transportation allowance
• Relocation package for candidates from abroad

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.