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Technical Support for Business Applications with German & English

Posted Date : July 15, 2016

Our client is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. Currently the company is hiring Technical Support Specialists for Business Applications with German & English for their office in Sofia, Bulgaria.

 

The main focus of the role is providing technical support for small business customers for cloud based applications.

 

 

Responsibilities:

 

 

  • Troubleshoot technical issues
  • Guide customers through the process of online activation of subscription and domain ownership verification
  • Assist customers with billing queries
  • Assist in configuring devices to email – mobile devices, tablets, PCs (Android OS, Blackberry, iPhone, Windows Mobile etc)
  • Provide support to add/remove/modify user permissions on emails, calendars, shared documents etc.
  • Provide information and guidance on Cloud storage and data maintenance

 

 

 

 

Requirements:

 

 

  • Fluent in German and English language - C1
  • Excellent listening and communication skills, both written and verbal
  • Comfortable approach when speaking to IT techs, end-users, decision-makers, CEOs
  • Basic Understanding of DNS/CRM/Website hosting/Telephony
  • Basic Understanding of web technologies (HTML, XML, HTTP protocols and email management (IMAP, POP3, Exchange)
  • Some experience in a service or support center and related understanding of technical trouble-shooting is a plus

 

 

 

Regular working hours: Monday-Friday 10:00-19:00

 

 

 

Recruitment Process:

Interested? Apply now by sending your CV to eli.stoyneva@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

Salary:
Key Skills: Bulgaria, Business Applications, Deutsch, German, IT, Sofia, Technical Support

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