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Supervisor Customer Service (Arabic)

Posted Date : December 17, 2014

Bulgarian Headhunters is an international consultancy specialized is multilingual, BPO, IT, Healthcare, Hospitality, Finance, Industrial and Telecoms. Our services are not limited to matching the right person to the right job – we’re at your disposal for any issues related to Human Resources.

Our client is a leading business process outsourcing company that provides sales, customer care and technical support services to a long list of respected brands. You will be working for one of the best known, multilingual Contact centres worldwide. To expand their team in Athens, Greece, they’re looking to recruit an Arabic speaking Supervisor for Customer Service (Athens).

Job description:

In this role you will be responsible for retaining existing customers by supervising a team of dedicated customer service agents. You’ll be expected to achieve or exceed predetermined goals and improve Key Process Indicators, to increase volume and customer service quality.

Requirements:

A minimum of 1 year customer service required. A degree or appropriate education. Call centre experience is considered an advantage. You’re an active listener and can identify customer and agent needs. Strong decision making and analytical and service skills. You communicate in Arabic fluently, both written and spoken. A working level of English is required.

  • Graduates of High School, College, University
  • Fluent to native standard Arabic
  • Fluent English
  • Good Knowledge of PC (hardware, software, internet)
  • Communication skills
  • Strong team spirit
  • Passionate about customer services

Offer:

  • International environment
  • Market standard salary
  • Relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation)
  • On-site canteen
  • Modern and pleasant Working Environment
  • Summer family program (summer camp for children, discounts etc. )
  • Paid Overtime
  • Company doctor
  • Greek lessons
  • Discounts in local stores

Recruitment process:

Interested? Apply now by sending an English copy of your CV to.

Only shortlisted candidates will be contacted.

EU Visa Needed

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Salary:
Key Skills:

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