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Server & Storage Support with French/ Italian/ Spanish & English

Posted Date : July 8, 2016

For our client – a global technological company – we are currently recruiting Server & Storage Remote Support Technicians with either French, Italian or Spanish and a good level of English for their office in Sofia, Bulgaria. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.

 

Responsibilities:

 

As a member of the technical support center team, you would be responsible for providing remote assistance to customers and directions to on-site field engineers.

 

  • Resolve hardware related Technical Service requests for server & storage products
  • Perform hardware problem determination, problem source identification and develop Action Plans to resolve technical problems utilizing a range of tools, techniques, knowledge bases and processes
  • Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
  • Work together with Country Technical Support Teams which provide client local language support in client communication

 

 

Requirements:

 

  • Fluent level of French
  • Very good command of English
  • Excellent problem solving skills; logically and analytically minded
  • Having the desire to tackle complex problems
  • Exceptional motivation to develop a deep technical career
  • Proven technical background in remote/F2F/Hands-on with hardware: PC, Servers, Networking
  • This role will support IBM clients based in Europe and participation in 24/7 shift rotation will be required (including late and night shifts; 12 hour working days; weekends)

 

 

Our client offers:

 

  • Product and process training to support product specific environment
  • Competitive remuneration & benefits
  • A bright, modern, and exciting place to work, with excellent staff facilities
  • Expand skills into a technical carrier as remote technical support specialist
  • Medical plan, insurance, transportation allowance
  • Relocation package for candidates from abroad

 

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

Salary:
Key Skills: Bulgaria, Español, Français, French, IT, Italian, Italiano, Server, Sofia, Spanish, Storage, Storage Remote Technical Support, Technical Support

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