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Sales Director

Posted Date : April 6, 2015

Our client is the absolute biggest provider of IT hardware, software and services to consumers, SMBs and large enterprises including the government, health- and education sector. To lead their team in Athens, Greece they are currently looking to hire a Sales Director.

Purpose

  • To develop existing Accounts, Support and Managed services.
  • To develop and manage a solution-led approach which facilitates account profitability.
  • To ensure Delivery of Service that leads to Client and End-User satisfaction.

Key Responsibilities

  • Responsible for Client KPI achievement, both on sales and productivity metrics;
  • Manages absenteeism and attrition of the teams to ensure minimum impact on Client KPI achievement and company’s profitability;
  • Acts as point-of-contact for Client by establishing and maintaining strong Client relationship through face to face meetings, telephone and e-mail communication;
  • Designs and Delivers Monthly and Quarterly Business Reviews with the Client and the Company’s Top Management;
  • Conduct weekly sales reviews with Client and Supervisors;
  • Conduct Monthly Business Reviews with Agents (one to one);
  • Manages Client’s Complaints and escalations via KSAT survey results or direct communication;
  • Responsible for Sales Forecasting and Funnel Reviews;
  • Co-ordinates Process Solving Process for identifying root causes, designs action plans to improve performance;
  • Controls the actions planned to improve performance;
  • Proposes Solutions to Client to increase Sales and Productivity results;
  • Develops the Operation’s Management Teams by providing direction, guidance, and mentoring;
  • Assess and evaluates the overall performance of his/her subordinates ;
  • Invoicing Client in an accurate and timely manner;
  • Contributes in Monthly, Quarterly, Annually Budget Preparation;
  • Manages Accounts P&L on daily basis;
  • Other duties as assigned.

Qualifications

  • Graduate Studies or Post-Graduate Studies or equivalent will be considered;
  • Proficient knowledge of English Language;
  • Call Centre Experience as Operation manager or Account Manager Positions (min 2 years);
  • Sales Experience (min 2 years) in IT, telecom related services/ products;
  • Team Management Experience (min 2 years).

Minimum Skills

  • Familiarity of OS MS Windows/OS Mac X
  • Advanced MS Office
  • Internet applications
  • Excellent written and verbal communication skills
  • Math and Analytical Skills
  • Team Management skills
  • Organizational & Time-Management Skills
  • Ability in staff relationships
  • Ability in Self-Assessment
  • Financial Management Skills
  • Gross Margin
  • Bonus Schemes, Incentives
  • Cost & Benefit Analysis
  • Budget Management
  • Team Management Skills
  • Developing and Engaging Talent
  • Motivating Employees

Recruitment process

Interested? Apply today by sending an English copy of your CV to anna.teshku@bulgarianheadhunters.com or call our local number for more information.

Only shortlisted candidates will be contacted.

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