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Network Specialist with French – Tier 1

Posted Date : October 14, 2016

For our client – a global technological company – we are currently recruiting Network Support Specialists with French and English for their office in Sofia, Bulgaria. It is a Customer Service Engineer, member of a technical team who’s responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency (English plus one additional language). But there are a lot more economy cars parked on the street than you’d expect https://homework-writer.com/ in such an enclave? Additional language required: French.  

Responsibilities:

 

It is a Network Support Engineer role responsible for owning and resolving support requests raised by customers.  

  • Initial point of contact for resolving customer questions and issues related to Cisco networking products.
  • Support is delivered via the phone, chat or web service requests.
  • Collaborate with other team members on a daily basis in order to achieve a satisfactory resolution to customer issues
  • Provide answers for general usage and operation questions related to Cisco networking equipment
  • Provide problem determination / problem source identification for known and published problems
  • Demonstrate excellent English skills in both oral and written communications, plus proficiency in French.
  • Follow Support Center processes for effective management of all assigned support incidents
  • Support Center operational hours: 8AM – 8PM EEST Monday – Friday (incl holidays)

 

 

Requirements:

 

  • Ability to communicate in French and English, both spoken and written at B2-C2 level
  • At least 6 months of experience in related customer support
  • Experience in a technical support role is a plus
  • Basic understanding of IT networking ie wireless, TCP/IP, routing, switching, firewalls.
  • Experience with Microsoft Operating systems at advanced user level
  • Experience with Microsoft Office ( Word, Outlook) at advanced user level
  • Bachelor’s Degree (or equivalent) in Engineering or similar technical field

 

Additional information

 

+CCNA or equivalent Cisco certification is a plus

+Technical Support experience is a plus

 

Our client offers:

 

  • Product and process training to support product specific environment
  • Competitive remuneration & benefits
  • A bright, modern, and exciting place to work, with excellent staff facilities
  • Expand skills into a technical carrier as remote technical support specialist
  • Medical plan, insurance, transportation allowance
  • Relocation package for candidates from abroad

 

 

Recruitment Process:

 

Interested? Apply now by sending your CV in English to. Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

Salary:
Key Skills:

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