CALL: +35924917273
Mon — Fri: 9AM — 7PM

Network Specialist with English – Level 3

Posted Date : July 8, 2016

communication

 

 

For our client – a global technological company – we are currently recruiting Network Specialists with English – Level 3 for their office in Sofia, Bulgaria. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.

 

Responsibilities:

It is a Network Support Engineer role responsible for owning and resolving support requests raised by customers.

 

  • Provide technical leadership over a team of customer support engineers whose responsible resolving customer raised network related voice, email, and web service requests specific to Cisco equipment.
  • Provide advice and guidance to team members in order to facilitate the technical resolution of their assigned incidents.
  • Accept ownership and resolution responsibility for difficult issues that require assistance from resource outside our center.
  • Educate, develop and train team members in technical and support center related areas
  • Assist Team Managers with client escalations and incident evaluation
  • This position will require ongoing skills development activities and successful completion of all required training curriculum.
  • Willingness to work in swing/night shifts (US prime shift)

 

 

Requirements:

 

  • Excellent command of spoken and written English (B2-C2 level)
  • 24-36 months of experience in a technical support center
  • Active Cisco CCNP certification in any technology area
  • Second level or higher delivery experience
  • Advanced understanding of computer networking – TCP/IP, routing, switching, firewalls
  • Technical Support Center experience with any enterprise class Cisco equipment is a plus
  • Experience with Microsoft Operating systems at advanced user level
  • Bachelor’s Degree (or equivalent) in Engineering or similar technical field

 

 

Our client offers:

 

  • Product and process training to support product specific environment
  • Competitive remuneration & benefits
  • A bright, modern, and exciting place to work, with excellent staff facilities
  • Expand skills into a technical carrier as remote technical support specialist
  • Medical plan, insurance, transportation allowance
  • Relocation package for candidates from abroad

 

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

Salary:
Key Skills: Bulgaria, CCNA, CCNP, Cisco, English, IT, Network, Network Engineer, network security, Routers, Sofia, Switches

Latest job offers

Network Specialist with French – Tier 1 For our client - a global technological company - we are currently recruiting Network Support Specialists with French and English for their office in Sofia, Bulgaria. It is a Custo.
Network Specialist with German – Tier 1 For our client - a global technological company - we are currently recruiting Network Support Specialists with French and English for their office in Sofia, Bulgaria. It is a Custo.
Network Specialist with Polish – Tier 1 For our client - a global technological company - we are currently recruiting Network Support Specialists with French and English for their office in Sofia, Bulgaria. It is a Custo.
Financial Services Associate with English Our client is a global provider of online trading and related financial services to retail and institutional customers world-wide. You will be part of a dynamic team responsible fo.
Linux Professional     For our client - a global technological company - we are currently recruiting Network Support Specialists with English for their office in Sofia, Bulgaria. It is a hu.
Avaya Engineer L2     Our client is a recognized leader in providing innovative services and technology to support high-value interactions at every stage of a customer’s life-cycle. To exp.
Customer Care Agent with French & English (Romania) We are looking for a Customer Care Agent with fluent level of French and advanced in English. Our client is a global BPO & ITO company delivering high quality services and one.
Gamer Support Consultant with Italian We are looking for Gamer Support Consultants with fluent level of Italian and an advanced English. If you are a passionate gamer and at the same time you enjoy assisting other play.
Gamer Support Consultant with Hungarian We are looking for Gamer Support Consultants with fluent level of Hungarian and an advanced English. If you are a passionate gamer and at the same time you enjoy assisting other pl.
Gamer Support Consultant with German We are looking for Gamer Support Consultants with fluent level of German and an advanced English. If you are a passionate gamer and at the same time you enjoy assisting other playe.

Receive job offers by e-mail

I am searching for a job with: