For our client – a global technological company – we are currently recruiting Network Specialists with English – Level 3 for their office in Sofia, Bulgaria. It is a hub of global scale, operating in a 24×7 environment and hosting a wide range of services and professionals providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world’s markets.
It is a Network Support Engineer role responsible for owning and resolving support requests raised by customers.
- Provide technical leadership over a team of customer support engineers whose responsible resolving customer raised network related voice, email, and web service requests specific to Cisco equipment.
- Provide advice and guidance to team members in order to facilitate the technical resolution of their assigned incidents.
- Accept ownership and resolution responsibility for difficult issues that require assistance from resource outside our center.
- Educate, develop and train team members in technical and support center related areas
- Assist Team Managers with client escalations and incident evaluation
- This position will require ongoing skills development activities and successful completion of all required training curriculum.
- Willingness to work in swing/night shifts (US prime shift)
- Excellent command of spoken and written English (B2-C2 level)
- 24-36 months of experience in a technical support center
- Active Cisco CCNP certification in any technology area
- Second level or higher delivery experience
- Advanced understanding of computer networking – TCP/IP, routing, switching, firewalls
- Technical Support Center experience with any enterprise class Cisco equipment is a plus
- Experience with Microsoft Operating systems at advanced user level
- Bachelor’s Degree (or equivalent) in Engineering or similar technical field
Our client offers:
- Product and process training to support product specific environment
- Competitive remuneration & benefits
- A bright, modern, and exciting place to work, with excellent staff facilities
- Expand skills into a technical carrier as remote technical support specialist
- Medical plan, insurance, transportation allowance
- Relocation package for candidates from abroad
Interested? Apply now by sending your CV to email@example.com .
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Only short listed candidates will be contacted.