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Hotel Reservation Agent (Hilton) (Dutch)

Posted Date : September 4, 2015

Our client can be considered a category leader when it comes to outsourced customer management solutions. They have three decades of experience and employs time-tested methods and insights to manage customer contacts and interactions.

For their Hilton-project in the office in Sofia, Bulgaria they are looking for Hotel Reservation Agents that speak  Dutch.

Job description:

In this role you will be part of the team that provides the highest level of sales and customer service to Hilton’s guests and members from around Europe.

As part of this team you will be responsible for communicating with international business- and leisure guests by phone, guiding them through their reservation experience and ensuring that each guest receives world-class service. You will have to achieve high sales results by tailoring offers specifically to match your guests’ travel needs and work with hotels to create unforgettable stays for them.

Requirements:

In order to be considered for this role we’re looking for people with excellent communication skills and previous experience in the customer service, sales or hospitality industry. You’re detail oriented and possess strong decision making and analytical abilities. You’re an active listener that is able to identify the customers’ needs and potential up- or cross-sales possibilities.

As you will be responsible for handling the Dutch clients you must be able to communicate fluently and professionally in Dutch, both oral and written.

Offer:

Our client offers you the possibility to work in a positive and rewarding working environment where you can constantly sharpen your skills through extensive training and coaching initiatives. You will work in an international organization with multinational teams which will offer you opportunities for professional and personal growth. A competitive remuneration package is offered, including a sign-up bonus and an ongoing bonus system when exceeding the required results.

Recruitment process:

Interested? Apply now by sending an English copy of your CV evelien.matthe@bulgarianheadhunters.com or call our local number for more information. A background check can be part of the recruitment process.

If you don’t receive a reaction from us within two weeks, you can consider not to be selected for an interview. Your application will be archived in our files for future reference.

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