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Gaming Customer Support Agent with Norwegian

Posted Date : July 20, 2016

We are looking for Customer Support Agents with fluent level of Norwegian and an advanced English. You will be working in a leading international online marketing company in the Gaming field based in Sliema, Malta.

 

 

Job Description Summary:

 

  • Focusing on pro-active conversation, up-sales, cross sales, product pitching and retention of players.
  • In/outbound Chat/Telephone/Email based Customer Support, Sales and Service
  • First line of contact for online players, maintaining Service Level Agreement (SLA), ensuring player satisfaction, handling of all general enquiries, troubleshooting experts, providing technical support, first contact resolution.

 

  • Handles customer’s queries in the best interest of both the company and the customer.
  • Sales driven mind-set & approach to role and self-motivated when working towards reaching targets.
  • Ability to work efficiently in fast paced environment to meet targets / KPIs.
  • Ability to multi-task (handling of multiple chats concurrently).
  • Be accomplished typists (minimum 35 words per minute).
  • Strong communicator as well as capable problem-solver.
  • Confident, knowledgeable and expertise in our products and the I-gaming industry.
  • Adaptable (to a dynamic environment), initiative, and work well under pressure.

 

 

Requirements:

 

  • You will be native in Norwegian
  • Have a good command of the English language, spoken & written skills
  • Previous experience in Customer Service position is a must
  • Previous experience in Customer service in an online chat-based environment – a strong advantage
  • Experience in the iGaming industry – a strong advantage
  • High School diploma

 

Location: Sliema, Malta

 

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

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