Our client is a proven top innovator and crafts kick-ass games for all digital platforms. Their premium and freemium games range from casual to hardcore and are localized in 12 different languages across 100 countries. Your skills will be seen by potentially millions of gamers.
In this organization the customer is the absolute centre of the attention, not only to ensure the game is well designed, but also to deliver optimal performance and a great gaming experience. In order to make this happen the Customer Care department was established. The Sofia Team was created a few months ago and now employs 16 international agents with Swedish, Dutch, Arabic, Turkish, Spanish, Italian, Portuguese and German.
They are currently looking for a Danish speaking Customer Care Agent.
In this role you’ll be responsible for handling contacts with customers through e-mail, phone calls or any other methods of direct contact that may be require. You’ll give answers to the clients’ questions and are responsible for resolving their problems. Your skills will be seen by potentially millions of gamers. You maintain a data base of customer’s complaints, identify and solve Customer’s problems through the use of the tools that are available to you. You identify outstanding cases and report them to the managers of the department.
In order to be considered you must be able to communicate freely in written and oral forms of Danish and English. You’re able to create ‘template’ answers to the customers. Previous experience in gaming or technical support is not mandatory but considered a plus.
Our client provides an excellent remuneration package including medical insurances and relocation benefits. You will be offered the chance to be part of a world renowned gaming company, work in a high-tech environment and a fast growing, international team.
Interested? Apply now by sending an English copy of your CV to email@example.com or call our local number for more information!
A written language test is part of the recruitment process.
If you don’t receive a reaction from us within two weeks, you can consider not to be selected for an interview. Your application will be archived in our files for future reference.