Our client is a recognized leader in providing innovative services and technology to support high-value interactions at every stage of a customer’s life-cycle. To expand their team in Sofia, Bulgaria they’re looking for skilled Customer Solution Representatives that speak German.
As a Customer Solution Representative in this company you’re part of the Welcome and Support Centre. This department provides technical support and replacement parts logistics support for one of the major customers. You will serve as the first line of contact for customers with technical problems or requiring replacement parts. In this role you will identify their needs and understand the kind of support contract the customer has. You will provide technical diagnosis of the problem and if necessary you issue spare parts, escalate issues that can’t be resolved locally to specialists or send a technical expert to the site. While the primary contact method is by phone, you will also have to respond to written requests as you will be contacted via e-mail, internet and fax as well.
Excellent customer care is the primary concern of our client, so to be successful in this role you have to be able to communicate quickly, efficiently and effectively in German, both verbal and written. You possess a friendly and open attitude and are passionate about helping customers serving technical problems. You have excellent troubleshooting and problem-solving skills and can identify and resolve issues effectively.
Our client offers an excellent remuneration package and only works with permanent, local contracts. This package includes a relocation allowance, a monthly transportation allowance, an additional 5 days per year dedicated for study or e-learning besides the standard vacation days, additional payment for night hours work, a voluntary medical plan including health- and dental care and various discounts on goods and services.
Interested? Apply now by sending your CV to jobs@bulgarianheadhunters. Don’t forget to mention the job title and we’ll get back to you!