Our client is a recognized leader in providing innovative services and technology to support high-value interactions at every stage of a customer’s life-cycle. To expand their team in Sofia, Bulgaria they’re looking for skilled Customer Solution Representatives that speak French.
In this role you will function as first point of contact for customers of an internationally known automotive company. You will provide inbound support regarding general inquiries and complaints and outbound support during specific campaigns. The primary method of contact will be by telephone, though you will handle inquiries through e-mail, fax and chat as well.
Your main responsibilities will be as follows;
- Identifying needs of the customer, the product and the support requested. Provide a suitable answer to each case and escalate unsolvable cases.
- Collect necessary information and escalate complaints to the responsible team.
- Answering telephone calls and dealing with them promptly, effectively and with empathy to ensure a positive experience for customers
- Manage internal relationships and contribute towards the achievement of performance targets, assuring that agreed Service Level Agreements are met.
In order to be considered for this role you must be able to communicate in French and English fluently, both oral and written. You must possess at least a high school diploma and excellent interpersonal and customer handling skills. Previous experience in a customer facing role or a multinational environment is considered a pre.
Our client offers an excellent remuneration package and only works with permanent, local contracts. This package includes a relocation allowance, a monthly transportation allowance, an additional 5 days per year dedicated for study or e-learning besides the standard vacation days, additional payment for night hours work, a voluntary medical plan including health- and dental care and various discounts on goods and services.
Interested? Apply now by sending your CV to email@example.com. Don’t forget to mention the job title and we’ll get back to you!
Only shortlisted candidates will be contacted.