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Customer Service Advisor (French)

Posted Date : January 16, 2015

Bulgarian Headhunters is an international consultancy specialized is multilingual, BPO, IT, Healthcare, Finance, Industrial and Telecoms. Our services are not limited to matching the right person to the right job – we’re at your disposal for any issues related to Human Resources.

Our client is a recognized leader in the multinational BPO sector, providing innovative services and technology solutions to global markets. To expand the team in Bucharest, Romania, we’re looking for French speaking, customer service advisors.

Job description

In this role you will provide Customer Service to the customers of a global, North American, Mobile Telecommunications Company. You’re will ensure and that contacts are handled effectively, to high quality customer satisfaction. Your communication soft skills, empathy and willingness to go the extra mile are greatly appreciated. You will track and report service performance and ensure that agreed service strategies are implemented. You will be the primary point of contact and will have the opportunity to work in a fast moving and global marketplace.

Function requirements

In order to be successful you must possess a strong work ethic and mature leadership qualities. You have excellent communication, presentation and negotiation skills. You’re passionate about customer service and have a strong customer driven focus. You have great decision-making and conflict management skills and the ability to deal with high pressure, dynamic situations with a large degree of autonomy.

You’re used to working with deadlines while maintaining a high quality of work. Your organizational and analytical skills are second to none.

Service is provided on a 4pm to 4 am basis. Flexible shifts will be applied to accommodate the clients requirements.

Offer

  • Our client offers an excellent remuneration package and only works with permanent, local contracts.
  • There will be 5 weeks of paid training.
  • This package includes a relocation allowance
  • Taxi Vouchers
  • 25% Extra for overtime

Recruitment process

Interested? Apply now by sending your English CV to or call our local number for further information.

Don’t forget to mention the job title!

Only short-listed candidates will be contacted.

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