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Customer Experience Specialist (German)

Posted Date : July 16, 2014

Our client is an award-winning outsourcing organization based in Cork, Ireland. They’ve been in business since 1980 and have been growing steadily ever since. Today they’re managing over 300 clients from small businesses to vast enterprises.

They’re looking to hire German Customer Experience Specialist for one of their accounts. This account is one of the biggest websites for people to rent out lodging. They provide a virtual meeting place for customers looking for a bed and breakfast, hostel or hotel and active in 192 countries with over 500. 000 listings.

Job description:

In this role you will provide friendly and efficient service to the German speaking community for the account. You will be the first point of contact to handle customers and will have to compose thoughtful and accurate messages or customize template responses to answer their inquiries. As you will be dealing with inbound calls only it’s essential to answer these in a professional and friendly manner, including urgent situations. If an issue arises that cannot be solved by you, you identify the issue in a timely manner and escalate it to the appropriate person.

Function requirements:

In order to be successful in this role you must have a passion for travelling, which will be reflected in your ability to understand customer’s needs. You’re able to connect with them through a mutual interest and possess extensive knowledge of on-line travel booking. Personality-wise you’re patient and emphatic and able to communicate in a professional, friendly way. As you will be responsible for the German market a good command of the German language, both written and spoken is mandatory. A good working level of English is required.

Offer:

Our client offers you the chance to work in an active, friendly surrounding. They aim to build teams of passionate, curious and big-hearted people to achieve the ultimate customer service experience. An excellent remuneration package is offered, including 2 weeks accommodation for candidates from abroad and various bonus schemes.

Recruitment process:

Interested? Apply now by sending your CV to jobs@bulgarianheadhunters. com. Don’t forget to mention the job title and we’ll get back to you! A language test is part of the recruitment process.

Only short-listed candidates will be contacted. .

Salary:
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