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Customer Care Agent with French & English (Romania)

Posted Date : July 20, 2016

We are looking for a Customer Care Agent with fluent level of French and advanced in English. Our client is a global BPO & ITO company delivering high quality services and one of its delivery centers is located in Bucharest, Romania.

 

 

Job Description Summary:

 

  • Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the custumer.
  • Listen attentively to Consumer needs and concerns and demonstrate empathy
  • Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
  • Resolve Consumer requirements through first contact resolution
  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)

 

 

 

Requirements:

 

  • Fluency in French and English
  • Availability to work in afternoon and night shifts
  • Knowledge of basic computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving/troubleshooting skills
  • Wireless or Telecom experience may be an asset

 

 

The company offers:

 

  • Stable job – we offer permanent labor contracts
  • Flexible time – we offer flexible work schedules, with 8 hours per day
  • International career – we offer regular training and international career opportunities
  • Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
  • Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives

 

 

Job level:        Student/Graduate

Location: Bucharest, Romania

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted.

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