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Application Technical Support Engineer with French & English

Posted Date : July 15, 2016

Our client is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. Currently the company is hiring Application Technical Support Engineers with French & English for their office in Sofia, Bulgaria

 

 

 

Responsibilities:

 

  • Manage resolution of complex application issues for a distinct set of clients and also build high level of client trust
  • Analyze customer problems to find the best technical solutions
  • Takes part in implementation activities when needed
  • Analyze trends associated with the assigned customer base and report potential areas of risk or reward
  • Responsible also to document all cases and resolutions in order to create good knowledge base

 

 

 

Requirements:

 

  • French language – B2 or higher
  • English language – B2 or higher
  • Technical, customer support, experience with enterprise software applications
  • Mandatory knowledge of Administration in the Server architecture of Linux (Windows or Solaris also will be a plus)
  • Mandatory knowledge of database administration principles in Oracle, Sqlserver, PostgreSQL including troubleshooting, configuration and tuning
  • Understanding of Internet application technologies including HTML, XML, networking, firewalls, web server configurations and security
  • Working knowledge of Java is preferred
  • Attention to detail in handling and tracking technical issues
  • Previous experience in troubleshooting is highly preferred

 

 

Working hours: Monday – Friday: 10:00 – 19:00 o`clock.

 

 

Recruitment Process:

Interested? Apply now by sending your CV to dimitar.kalev@bulgarianheadhunters.com .

Don’t forget to mention the job title and we’ll get back to you!

Only short listed candidates will be contacted

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